Welcome. Sign in here to file Support tickets, submit RMAs, check ticket status, and view your support history. New users can find registration information below.


Public users can download product manuals, user guides and drivers HERE. Registered account holders can login below for access to additional files. New users can find registration details below.


Learn more about HPUE for first responders and critical enterprises. Check out our AW12 High Power USB Modem and AW12-HP Module FAQ by clicking below.

Product Manuals and User Guides

This is your source for manuals and user guides to get up to speed with our AW12 High Power Modem and related HPUE products.

  • Click HERE to access publicly available documentation.
  • To access our documents and downloads portal, please click HERE
  • Please complete our REQUEST FORM to request further document assistance.

Technical Support and Customer Support Portal 

Welcome. Your Assured Wireless account enables you to file Support tickets, submit RMAs, check ticket status, and view your Support history. You need to login to your existing account, or create a new one.

Our typical business hours are 9:00 am to 5:00 pm PT Monday through Friday.

  • Registered Customers and Partners can sign in to the Assured Wireless Support Portal by clicking HERE.
  • Registered Customers and Partners can access their document workspaces by clicking HERE.
  • To request a login for the Assured Wireless Customer Support Portal, please sign up HERE.

You may also contact us at

Assured Wireless Product Updates and Technical Notifications

Please take a moment to sign up to receive Assured Wireless product updates and technical notifications. Please let us know your specific interests.

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Frequently Asked Questions

Check out the Assured Wireless FAQ to learn more about HPUE and its capabilities, along with the answers to common questions about our connectivity products.

Click HERE

Assured Wireless Tested Companion Products

Discover the latest ecosystem products that were designed specifically to address the HPUE opportunity.


Learn more about the CENTURION AW12 High Performance External IP67 Antenna from AirGain.  This innovative antenna is designed for mating with the Assured Wireless AW12 modem. It is a full outdoor vehicle antenna designed specifically to provide high-performance connectivity for public safety and fleet vehicles, and assets.


Learn more about the Belgian Shepherd (HPUE) Antenna from Parsec.  The High-Power User Equipment (HPUE) capable Belgian Shepherd provides the greatest connections in areas where typical data connectivity is unreliable, such as rural areas or urban coverage holes.


Learn more about the Panorama-LG-IN2447 high performance 4×4 MiMo LTE, 6×6 MiMo Dual Band WiFi and GPS/GNSS active antenna. This antenna provides high-speed connections across a wide range of network designs and has been fully tested and approved for HPUE/MegaRange applications for use with our AW12.